Partner With Us
Introduction: The following terms and conditions are applicable to tour operators or travel agents who have signed a contract for partnerships for ground handling services in East Africa. Individual direct tourist bookings will also fall under these terms and conditions. There is however room for direct communication in writing for upcoming situations that are settled amicably. Through that understanding the results will supersede other documents as explained in this content.
1. Bookings & Reservations
Booking can be done by way you written communication by email or any other form that must be accompanied by a voucher for with client details
Cancellations are only effective on receipt of written notification. If cancellation is prior to 8 weeks before departure your deposit is forfeited. If your cancellation is made after the due date for full payment of your tour fare, charges will be levied. The scale of charges, expressed as a percentage of the tour prices, is as follows
More than 8 weeks’ notice ~ Deposit forfeited;
Less than 8 weeks’ notice ~ Deposit plus 25%;
Less than 4 weeks’ notice ~ 50%;
Less than 3 weeks’ notice ~ 60%;
Less than 2 weeks’ notice ~ 100%.
Should you fail to join a safari or join it after departure or leave it prior to its completion, no safari fare refund can be made.
3. If you Change Your Booking
After your booking has been confirmed, should you wish to make any changes to your itinerary or wish an earlier departure date, we will make every effort to accommodate your requests based on availability. However, there may extra costs involved to accommodate your request. These costs are in addition to the fee quoted to your for your initial safari. Normal cancellation fees apply if you wish to postpone your departure.
It is a condition of booking, that the sole responsibility lies with the guest to ensure that they carry the correct comprehensive travel and medical insurance to cover themselves, as well as any dependents/travelling companions for the duration of their trip to Africa. This insurance should include cover in respect of, but not limited to, the following eventualities: can-cellation or curtailment of the safari, emergency evacuation expenses, medical expenses, and repatriation expenses, damage/theft/loss of personal baggage, money and goods. Savuti, including their representatives, employees and agents will take no responsibility for any costs, losses incurred or suffered by the guest, or guest’s dependants or travelling companions, with regards to, but not limited to, any of the above mentioned eventualities.
For every client that books with us, we have engaged AMREF Flying Doctor Service and in the event of a medical emergency during our safari AMREF will be notified. If the emergency criteria deciding whether the patient’s condition and location represent a critical situation to Nairobi in accordance with terms & Conditions of the tourists scheme registration product.
5. Methods of Payment
We accept MasterCard, Visa, Mpesa, Wire transfers etc. We normally send an invoice with the methods of payment
Please be aware that these safaris may take you into close contact with wild animals. Attacks by wild animals are rare, but no safari into the African wilderness can guarantee that this will not occur. Neither Wilber Safari Holidays, nor their employees, can be held responsible for any injury or incident on the safari. Please note that most safari camps in Africa are not fenced.
✓ Respect the privacy of the animals. After all this is their habitat
✓ Beware of the animals. They are wild and can be unpredictable
✓ Don’t crowd the animals. Keep your distance and don’t make noise. Viewing game is 20 meters away and give way to passing motorists
✓ Don’t feed the animals. It upsets their diet and leads to human dependence
✓ Stay in your vehicle at all times except in picnic or walking areas
✓ Keep below the driving speed limit if 40km/hour
✓ Don’t drive off-road. It seriously damages the habitat
✓ Don’t litter the park. Throwing of cigarettes out of the window is disallowed. Don’t leave fires unattended
✓ Respect the cultural heritage of Kenya. Don’t take pictures of local people without asking for permission. Respect the cultural traditions & dress with decorum
✓ Stay over or leave the park before dusk, visitors must vacate the park between 6pm & 6am. Night game driving is not allowed
*Apart from all the above, common sense must prevail at all times
7. Passport & Visas
The onus is upon the guest to ensure that passports and visas are valid for the countries visited. Wilber Safari Holidays and their staff cannot be held liable for any visas, etc. not held by the guests, nor the cost of visas.
Tropical Disease precautions should be commenced prior to departure. Please consult our doctor for specific advice. If you are a contagious-disease carrier, you must let us know when booking your safari. Please take all the pandemic precautions and contact your foreign office before trave;.
9. Changes to Schedules
Although every effort is made to adhere to schedules it should be borne in mind that the Company reserves the right and in fact is obliged to occasionally change routes and camps on safaris as dictated by changing conditions. Such conditions may be brought about by seasonal rainfall on bush tracks, airfields and in game areas, by game migrations from one region to another, or airline or other booking problems, etc.
Whilst the Company uses its best endeavours to ensure that all anticipated accommodation is available as planned, there shall be no claim of any nature whatsoever against the Company for a refund either in the whole or part, if any accommodation or excursion is unavailable and a reasonable alternative is not found. If the guest is unable to use any service provided in the itinerary, then there are no refunds due.
With kind regards & without any errors or omissions,
Director of Operations